Customer sentiment
I recently placed a bulk order from Nexxa Kitchen, opting for two of their popular dishes: Oha soup and Nkwobi, 5 liters each. The Oha soup cost N85,000, while the Nkwobi came in at N120,000. Given the pricing, expectations were understandably high. Unfortunately, the experience fell far short of what one would expect at that level.
Starting with the Nkwobi, the major issue was hygiene. The cow legs were clearly not properly cleaned, and there was a noticeable presence of sand in the meat. It got to a point where chewing became uncomfortable, as you could literally feel the grit. For a dish that is already considered a delicacy, this was quite disappointing. The cow legs had ridiculous amounts of sand!
The Oha soup was no better. The taste was off and difficult to enjoy, likely due to an excessive use of potash, achi, or other thickening agents. Instead of the rich, balanced flavor Oha soup is known for, it turned out overwhelming and almost inedible.
What made the experience even more frustrating was the lack of value in terms of ingredients. For N85,000 worth of Oha soup, one would reasonably expect a good mix of proteins. However, there was no beef at all, only tripe (shaki) and cow skin (ponmo). At that price point, the absence of proper meat felt like a major letdown. Overall, the food did not meet expectations in terms of quality, taste, or value. Everyone who ate the meal shared the same reaction. It was disappointing and, frankly, off-putting.
It is also worth mentioning that the presentation seen in Nexxa Kitchen’s social media videos does not reflect the actual product. The difference between what is advertised and what is delivered is quite noticeable.
Based on this experience, Nexxa Kitchen may not be the best choice if you are looking for both quality and value for money.
