Monitor reviews, respond faster, track branch performance, and understand customer sentiment from one place.
Victoria Island branch sentiment dropped 12% this week.
| Location | Rating | Reviews | Trend | Response rate |
|---|---|---|---|---|
| Lekki Phase 1 | 4.8 | 821 | 96% |
|
| Yaba | 4.1 | 642 | 88% |
|
| Abuja (Wuse 2) | 3.2 | 512 | 62% |
|
| Port Harcourt | 4.3 | 493 | 90% |
Food was great and the staff were very courteous.
The wait time was too long. Service can be better.
Lovely experience as usual.
Responded
Unanswered · 18hRespondedPending responseRespondedRespondedHow it works
Everything you need to build a trusted reputation online — set up in three simple steps.
Step 01
Claim your business profile and manage all your locations from one dashboard.
Step 02
Invite customers through QR codes, email, or direct links.
Step 03
Track sentiment, branch performance, and response activity in real time.
Ratecrest was built for one job. Help Nigerian businesses earn trust and keep it. Everything you need, in one platform.
Every review on Ratecrest is tied to a real transaction. No anonymous attacks. No paid 5-stars. Your rating is real, and your customers can see it.
Builds real trust that lastsNaira pricing. Nigerian categories. Built around how Lagos, Abuja and Port Harcourt actually do business.
Local by design. Relevant by default.Show your Ratecrest score on your website, WhatsApp, receipts, anywhere customers look. Every touchpoint turns into proof.
Trust signals that work 24/7Reply to reviews in public. Show customers you listen. One good response can turn a complaint into a customer for life.
Better experiences. Stronger loyalty.One Bistro· LekkiFast delivery and the jollof was still hot. Best spot in Lekki. I'll order again.
482 verified reviews3d agoService was slow and the food came cold. Not my best night out.
So sorry, Tunde. That's not what we want for any guest. Send us a message on WhatsApp and we'll make it right.
Everything you need to collect reviews, understand your customers, and grow your online reputation, all in one place.
Powerful analytics and sentiment insights help you understand what customers love, and where to improve.
+0.6Send review invites, automate follow-ups, and collect more high-quality reviews.
Leave a Review
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Get discovered more often with better rankings, rich snippets, and user-generated content.
Reply to reviews, resolve issues, and show customers you care, in real time.
Amazing service and great support. Highly recommend!
Thank you, Sarah! We're so glad you had a great experience.
just nowDisplay glowing reviews on your website, social media, emails, and marketing campaigns.
Rated by 1,248+ customers
Monitor mentions, detect risks, and stay ahead of issues before they impact your brand.
PREMIUM INTELLIGENCE
Go beyond star ratings. Ratecrest Premium gives you the data and insight to understand your market and grow with confidence.
See how your rating, review velocity, and sentiment compare across your category — so you always know where you stand.
| Business | Rating | Reviews | Growth | Avg Response | Sentiment |
|---|---|---|---|---|---|
Lagos Grill House #1 • Score 94 |
4.9 |
1,540 | +14% | 5h | +68 |
YOUOne Bistro #2 • Score 91 |
4.8 |
1,283 | +19% | 2h | +61 |
The Yard Kitchen #3 • Score 82 |
4.5 |
920 | +6% | 11h | +44 |
Spice Republic #4 • Score 71 |
4.1 |
610 | -3% | 28h | +21 |
Available on Premium and Enterprise plans.
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