Frequently Asked Questions

After adding your business, you’ll be asked to complete a KYC verification process. This may include uploading documents like your business certificate, tax ID, or utility bill. 

Yes. If your business has several branches, you can add them under the same account and manage them individually from your dashboard.

You can claim your business by searching for it on RateCrest and clicking “Claim this Business.” If your business isn’t listed, you can add it by creating an account and submitting your business details.

Yes. You can add a logo, business description, contact details, social media links, photos, and videos to make your profile stand out. Premium accounts unlock even more branding features.

Most verifications are completed within 24 hours. Once you submit your details under Account → Verification, our team confirms your connection to the business and the verified badge appears on your profile.

No. Reviews cannot be removed unless they violate RateCrest’s review policy (e.g., offensive language, spam, fake reviews). You can report such reviews for moderation.

You can report a review directly from your dashboard if you feel they are fake or unfair to your business. Our moderation team will investigate. If it violates our guidelines (spam, abusive language, fake content), it will be removed.

Yes. Once verified, you can log into your dashboard and reply directly to reviews left by customers. This helps you build trust and manage your reputation.

Every business gets a RateCrest QR code that customers can scan to leave reviews quickly. Premium accounts can customize the QR design, colors, and branding.

Yes. Under Settings → Notifications, choose email or in-app alerts for new reviews. You can limit alerts to reviews that need a response, so your inbox stays focused.

• Free Accounts: Can create a profile, collect reviews, and reply to customers.
• Premium Accounts: Gain access to advanced features like custom RateCrest QR codes for branding & marketing purposes, enhanced analytics, branding options, sentiment analysis, priority support, etc. 

Yes. Your business dashboard provides analytics, including total reviews, average star ratings, review trends over time, regional heatmaps showing where most of your customers are reviewing from, and other engagement metrics.

Yes. Businesses can run sponsored listings, banner ads, or promoted profiles to get more visibility. Premium users receive discounted rates.

Yes. From Settings → Subscription you can upgrade, downgrade or cancel at any time. Upgrades apply immediately; downgrades take effect at your next billing date. There are no long-term contracts.

You can pay in Naira via Paystack, Flutterwave, or direct bank transfer. Choose your preferred method at checkout. Payment details are handled securely by the provider and never stored by us.

Yes. You can export reviews and analytics reports from your dashboard in CSV or PDF format for record-keeping or sharing with your team.

Contact RateCrest support with a formal request. We don’t delete businesses with active reviews, but we may deactivate your profile.

Your data is encrypted and handled in line with the Nigeria Data Protection Act. We never sell your information, and you can review or request changes to what we hold from your account settings.

Yes. Open Employees from your dashboard, invite a colleague by email, and assign a role. Roles control what each member can access, from responding to reviews to managing billing.