How can we help?

Getting Started

• Claim your business on Ratecrest
• Set up your business profile
• Invite your team
• Verify your business

Managing Reviews

• Respond to a review
• Flag a fake review
• Filter reviews by location
• Set up review notifications

Billing & Plans

• Compare plans
• Change or cancel your plan
• Payment methods
• Request a refund

Auto-Reply

• Turn on Auto-Reply
• Set the reply tone
• Approve replies before sending
• Edit AI-generated replies

Insights & Analytics

• Understanding sentiment analysis
• Market benchmarking explained
• Reading the regional heatmap
• Export your reports

Account & Security

• Enable two-factor login
• Manage team roles
• Your data and privacy
• Close your account