Restaurant · Lagos
Jollof & Co runs four busy outlets across Lagos. Feedback came in through different channels and nothing was tracked, so good reviews went unthanked and complaints slipped through.
With Ratecrest, every review across all four branches landed in one inbox. The team used Auto-Reply to acknowledge feedback quickly, and sentiment analysis showed that wait times at one branch were dragging the whole brand down.
Within three months, review volume rose 42%, the average rating climbed from 4.1 to 4.7, and response time more than halved. This is an illustrative example.