Retail & Fashion · Lagos
Lagos Threads sells fashion online, where trust decides whether a first-time visitor buys. Scattered, unanswered reviews were costing them sales.
By centralising reviews and replying within hours using suggested AI drafts, the brand showed shoppers a business that listens. Verified reviews on the profile gave new buyers confidence.
Response rate rose 55% and the brand now carries over 1,200 verified reviews at a 4.8 average. This is an illustrative example.